iPhone Screen Replacement | On-Site Repairs for Cracked Glass and Damaged Displays

The key question before screen replacement: which display will be used?

The price and results of an iPhone screen replacement depend largely on display type. Common options are genuine Apple displays, original-quality OLED displays and LCD displays. They differ in colour, brightness, touch response, power consumption and system recognition:

*Refer to Apple's official guidance for differences between genuine Apple and non-genuine displays. We will explain the display options and prices after inspection.

We clearly explain the display type and possible effects before repair, so you can choose according to your budget and use without ambiguity. For more about parts quality, see Parts quality explained.

What is Parts and Service History, and what appears after screen replacement?

Apple states that on iPhone 11 and later, excluding iPhone SE (2nd and 3rd generation), you can check Parts and Service History under Settings → General → About to see whether the display was replaced. This section appears only after a repair:

• Genuine: Repaired using genuine Apple parts and procedures.
• Used: On iPhone 15 or later with iOS 18 or later, this message appears if the display was previously used or installed in another iPhone.
• Finish Repair: Appears after fitting a new Apple display until Repair Assistant completes the process.
• Unknown: The display is not genuine Apple, is malfunctioning, has not been verified and linked after repair, or has been modified.

Apple also states that parts marked “Unknown” may affect a device's trade-in value, although these status messages do not affect normal iPhone use. If you plan to trade in your phone, tell the technician before replacing the screen so you can compare the options.

Could Face ID stop working after screen replacement?

Face ID uses the TrueDepth camera above the display; its sensors are separate from the screen glass. A professional screen replacement that handles the sensors and flex cables carefully normally leaves Face ID unaffected. Damage to the relevant flex cables during opening can disable Face ID, so technique and experience matter. We test Face ID before repair and again before returning the phone to confirm it works.

If Face ID stops working after screen replacement, Apple recommends cleaning the TrueDepth camera area, removing obstructing protectors or cases, restarting, then selecting Reset Face ID under Settings → Face ID & Passcode and setting it up again. If it still fails, bring your warranty document back for inspection.

Will I lose True Tone after screen replacement?

True Tone adjusts the display's colour temperature to ambient light. Apple states that it may not work correctly with non-genuine displays. Touch, colour and brightness problems may also occur, such as unresponsive areas or a yellow or blue tint. Ask about the display type before replacement and check True Tone and colours at collection. We test these with you before handing back the phone.

Can I ignore a cracked iPhone screen if it still works?

Do not leave it too long. Cracks can spread with daily use and temperature changes; glass fragments may cut your fingers. Gaps also let dust and moisture enter, potentially affecting display and touch or turning a glass-only repair into full display replacement. A screen protector can provide temporary protection for minor cracks, but arrange inspection promptly. Although iPhones have water-resistance ratings, Apple says this protection is not permanent, and sealing is even less certain after screen damage.

Official versus independent iPhone screen replacement: which suits you?

If you have AppleCare+, check with Apple first. Apple's Hong Kong website states that AppleCare plans provide service for accidental drops, while the limited warranty excludes accidental damage. Out-of-warranty devices without AppleCare+ require paid repairs; for example, the estimated iPhone 18 Pro screen-damage charge is HK$3,249 (October 2026; subject to Apple's latest prices). Apple's repairs and replacement parts are covered for 90 days or the remaining warranty period, whichever is longer.

*Official terms are subject to Apple's latest information. Our terms are stated in the in-person quotation and written warranty. We are not an Apple Authorised Service Provider.

5 things to prepare before screen replacement

• Back up first: Screen replacement normally does not involve the logic board, but back up first as a precaution.
• Make sure you know your passcode: The phone needs unlocking to test Face ID and touch at collection.
• Remove the phone case and screen protector: Helps us inspect the screen edges and body.
• Explain what happened: Whether it was dropped, crushed or exposed to liquid, and whether the screen has been replaced before.
• Confirm the display type:, along with the effects on True Tone and parts history, and the warranty period.

How can I protect my replacement screen?

After replacement, use a screen protector and an impact-protective case to reduce the chance of another cracked screen. Apple warns that protectors obstructing the TrueDepth camera may affect Face ID, so keep the upper sensor area clear. Remember that the written warranty does not cover damage from subsequent drops.

For other iPhone problems, see iPhone Repair, iPhone Battery Replacement and Charging Port Repair; Android users can read Samsung Repair and Pixel repairs. For more practical advice, see Phone repair guide and Phone repair FAQs.