Screen swap was fast — 30 minutes and the price matched the quote exactly, no surprises.Ms. Chan iPhone Screen Replacement
Customer Reviews · Sin Tat Plaza, Mong Kok
Phone repair reviews: what do local customers say about us?
Below are customers' repair experiences covering iPhone screens and batteries, liquid damage, iPad, MacBook, Samsung, Google Pixel, charging ports, data recovery and software problems. Reviews are grouped by service, with each linking to the relevant repair page so you can understand the process and considerations for similar repairs.
Review highlights: Customers most often mention five things: Screen replacement and Battery replacement completed on site; the final price matched the quote with no extras; the plan and warranty were explained beforehand; Liquid damage or device failure, helping recover photos and contacts; and No pressure to repair immediately after the free inspection. Mobile Repair Pro Shop is at Shop G81B, G/F, Sin Tat Plaza, 83 Argyle Street, Mong Kok (MTR Exit D2), open daily 11:00–20:00.
Review highlights
5 repair points customers mention most
The points below summarise customer experiences on this page and link to explanations of how we work.
01
Completed on site
Most screen and battery repairs take 20–30 minutes while you wait. See Turnaround times by repair type.
02
The final price matched the quote
We inspect before quoting and start only with approval. If new issues emerge, we always ask first. See Repair commitments.
03
Explain the warranty clearly
Major repairs include a written warranty; the period is stated in the warranty document.
04
Data First
For liquid-damaged or broken devices, we prioritise a backup once they start. See Data recovery.
05
No pressure to repair immediately
Free inspection and a clear explanation of your options, so you can take time to decide.
iPhone
iPhone screen, battery and repair customer reviews
They explained the warranty clearly before the battery swap — very professional service.Ms. Wong iPhone Battery Replacement
Free diagnosis first, clear quote, no pressure to repair immediately — very honest.Ms. Leung iPhone Repair
For the effects of iPhone screen replacement on Face ID, or when battery health warrants replacement, see iPhone screen replacement, iPhone Battery Replacement and iPhone Repair.
Liquid damage and data
Liquid damage and data recovery customer reviews
My iPhone wouldn't turn on after water damage — they managed to recover all my photos and contacts.Mr. Lee Phone liquid damage repair
They backed up my phone before repair and saved my photos and contacts.Ms. Cheng Data Backup / Recovery
Every liquid-damaged device differs. Recovery depends on exposure duration, liquid type and whether startup or charging was attempted. Success is not guaranteed. For immediate first-aid steps, see 6 first-aid steps for a wet phone.
Android
Samsung and Google Pixel repair customer reviews
Samsung screen replacement done the same day — colour and touch feel great.Mr. Ho Samsung Repair
Pixel wouldn't charge — after cleaning the port it worked again. Very quick.Ms. Chow Google Pixel Repair
Samsung screen replacement requires attention to under-display fingerprints and AMOLED burn-in. There is also official guidance on protective films for foldables. See Samsung Repair; Pixel users can read Google Pixel Repair.
iPad and MacBook
iPad and MacBook repair customer reviews
My iPad screen was cracked — they replaced it on the spot and touch/display work perfectly.Mr. Cheung iPad Repair
A few MacBook keys failed — fixed properly at a fair price.Ms. Lam MacBook Repair
We test Apple Pencil writing and pairing after replacing an iPad screen. See iPad Repair; for MacBook keyboard faults, swollen batteries and liquid damage, see MacBook Repair.
Charging, software and general repairs
Charging port, software and general phone repair reviews
Loose charging port — after the flex replacement it's solid, tested before handover.Mr. Ng Charging Port Repair
Apps kept crashing — after troubleshooting everything was stable, and they explained it clearly.Mr. Tang Software Troubleshooting
Easy to find in Mong Kok, transparent pricing, and I got a written warranty after the job.Mr. Choi General Repair Service
A charging failure does not always require a new port; cleaning often resolves it. See Charging Port Repair; for freezing, crashes and failed updates, see Software Troubleshooting.
Consumer tips
How can I assess phone repair reviews and avoid misleading claims?
Last updated: October 2026
Read the review content, not just the score
Useful reviews usually mention the repair, model, time taken, whether the price changed and how the device worked afterwards. Reviews saying only “great” or “recommended” provide less detail. Check dates too: recent reviews better reflect current service quality.
Also check independent platforms
Google's guidance states that a business publishing reviews of itself on its own website is not eligible for review-star display, even when using embedded Google Business or Facebook widgets. When choosing a repair shop, consult independent platforms such as Google Maps as well as the shop's website.
Watch for fake or incentivised reviews
Google's official guidance also prohibits fake reviews and reviews with undisclosed incentives, such as reviews not based on genuine experience or written for money, discounts, vouchers or free products without clear disclosure. Be cautious if many positive reviews have similar wording and appear within a short period.
What should I check besides reviews?
- Permanent premises: A physical address and a point of contact after repair.
- Inspection and quotation before repair: A shop should not guess a price without inspection or add charges midway.
- Clear part types: We explain which parts will be used before repair. See Parts quality explained.
- Written warranty: The warranty document states the period and scope of cover.
- Testing before collection: Test each function before collection. See Pre-collection checklist.
For more advice on choosing a repair shop, see Phone repair guide and Official service and our shop compared.
Share your experience
Had your phone repaired by us? We welcome your review
We welcome positive feedback and suggestions for improvement. Your experience helps local customers choose a repair shop and helps us improve.
FAQ
Repair reviews and after-sales follow-up FAQs
Look for specific repair details, recent dates and a range of opinions, and also check independent platforms such as Google Maps. Google's guidance prohibits reviews that are not based on genuine experience or have undisclosed incentives.
Google's guidance states that a business publishing reviews of itself on its own website is not eligible for review-star display, even with an embedded Google Business review widget. This page therefore presents customer experiences only. Search for our shop on Google Maps to see ratings.
Major repairs include a 1–3 month written warranty; the exact period is stated in the warranty document. If a component itself fails during that period, excluding user-caused damage, bring the document to Shop G81B, G/F, Sin Tat Plaza, Mong Kok for a free recheck or follow-up. You can also WhatsApp +852 9839 0831 first to explain the issue.
Search Google Maps for “Mobile Repair Pro Shop Sin Tat Plaza G81B” to leave a review, or WhatsApp feedback directly to +852 9839 0831. We welcome both positive feedback and suggestions for improvement.
Customers most often mention on-site screen and battery replacement, a final price matching the quote with no extras, clear repair and warranty explanations beforehand, help recovering photos and contacts after liquid damage or failure, and no pressure after a free inspection.
Get In Touch
WhatsApp us about phone repairs or visit our Mong Kok shop
Mobile Repair Pro Shop information
- Address Shop G81B, G/F, Sin Tat Plaza, 83 Argyle Street, Mong Kok, Kowloon, Hong Kong
- Getting here MTR Mong Kok Station Exit D2 (Sin Tat Plaza)
- Phone / WhatsApp+852 9839 0831
- Opening Hours Mon–Sun 11:00–20:00